How do I register?

To register, please visit the Sign Up section and provide your name, mobile number, and email address. A verification link will be sent to your email. Kindly click on it to verify and activate your account.

What are the benefits of registering?

When you register with us, you'll be able to log in anytime to view and track your orders. As a registered member, you'll also receive exclusive previews and the latest updates.

Do I have to disclose my email ID and phone number for registration?

Email id and mobile numbers are mandatory fields as we will send you regular updates about your orders over the mail or inform you over the phone. Rest assured, your data will remain secure with us.

I forgot my password, how do I reset it?

If you've forgotten your password, simply click on the 'Forgot Password' link on the Log In page. A password reset link will be sent to your registered email address.

Are your sarees handmade?

Yes, each Tvastra saree is meticulously handcrafted by artisans using age-old embroidery techniques like Zardosi, Aari, and Resham and others. These are one-of a kind pieces created with heritage and heart.

How long does it take to make a handcrafted saree?

Depending on the complexity of the embroidery, a handcrafted saree can take anywhere from 7 days to 6 weeks to complete. Each piece is a labor of love and artistry.

Do you offer customization or made-to-order sarees?

Yes, we offer custom design services where you can choose the Fabric, embroidery technique, color palette, and motifs.

Do you provide styling suggestions or saree draping tips?

Yes! We share styling guides, draping tutorials, and inspiration boards on our website and Instagram. You can also book a one-on-one consultation with our in-house stylists.

Can I schedule a virtual consultation before purchasing?

Absolutely! We offer free virtual styling sessions where our team can help you choose the perfect saree based on your occasion, body type, and preferences.

Do you feature limited edition collections?

Yes, we regularly launch limited-edition collections that celebrate specific crafts, regions, or seasons. These pieces are often exclusive and available in very small quantities.

Will I receive the exact product as shown on the website?

Due to the handmade nature of our sarees, there may be slight variations in design, color, or embroidery. These variations are a mark of authenticity and artisanal craftsmanship.

How do I care for my Tvastra saree?

We recommend dry cleaning only for all Tvastra sarees. Store them in a cool, dry place and avoid direct sunlight to preserve the embroidery and fabric.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS with tracking details. You can also log into your Tvastra account to view order updates.

Do you ship internationally?

Yes, we offer international shipping. Shipping charges and delivery timelines vary based on location and will be calculated at checkout.

Is Cash on Delivery (COD) available?

NO, Curently we don't have Cash on Delivery service available.

What payment methods do you accept?

We accept all major payment methods, including UPI, Credit/Debit Cards, Net Banking,

What is your return and exchange policy?

Since our products are handcrafted and often made to order, we currently offer exchanges only for damaged or defective items. Please read our full Return Policy before placing your order.

What happens if the wrong or damaged product was delivered to me?

In the unlikely event that you receive an incorrect product, please contact our Customer Care Team within 8 hours of delivery.
To help us resolve the issue quickly, an unboxing video is required if the product is wrong or damaged.
Our team will arrange a reverse pick-up and ensure the correct item is delivered to you promptly.

How can I get early access to new collections?

You can join our waitlist or subscribe to our newsletter to receive early access to collections, exclusive previews, and special offers.

Can I pre-book or reserve items before launch?

Yes! You can join our waitlist for upcoming launches or request early access during our preview events.

Can I visit your store physically?

Tvastra currently operates online only, but we participate in exclusive pop-up events and exhibitions. follow us on Instagram to stay updated.

Is Tvastra planning to launch an offline store soon?

Yes, we plan to open experience studios and pop-up showcases in select cities. Stay tuned to our Instagram or subscribe to our newsletter for announcements.

Do you support regional crafts beyond sarees?

We do! Tvastra's vision includes expanding to include diverse Indian crafts beyond sarees, celebrating the richness of every region

How do I join the Tvastra artisan program or collaborate as a designer?

We love collaborating with creative minds and skilled artisans. Reach out to us at careers@tvastraindia.com with your portfolio or proposal.

How do I contact your team for support or styling advice?

You can reach out to us via the Contact Us page, chat with us on WhatsApp at +91 90357 78092, or email us at admin@tvastraindia.com for any assistance from order support to personalized styling help.